Ask the Foodist: Is Restaurant Service Getting Worse?

Dear Foodist: Is it me, or is service in restaurants getting worse by the day?

You're right, it's getting worse. When people complain about restaurants, it usually has nothing to do with the quality of the fritto misto. It's about the service. And these days, with more and more casual spots--think cash only, no reservations--becoming destinations, a service crisis is just around the corner. (Often, if you get a mere "hello" when you walk in, you're doing pretty well.) The surly server is nothing new--ever been to a diner?--but no matter how grumpy his or her delivery, at least you get your order quickly and without judgment. But now, when people will spend hours in line to try a much-tweeted taco, some too-cool-for-school restaurants have started believing their own hype and think that the basic rules of hospitality don't apply to them. Instead of an attitude of "We're so grateful you chose to spend your hard-earned money at our establishment," it's "You should be grateful you even got a table." Read More

Posted on September 20, 2012 and filed under Fast Casual.