Find Your Customers' Sweet Spot For Digital Success

Photo Credit: Prophet.com

Photo Credit: Prophet.com

How do you create a digital strategy that involves customers in an energized social community? How do you generate an engaged, active “go-to” website? You must change the orientation of marketing from selling the offering, the brand, and firm to becoming an active partner with a shared interest program around a customer’s “sweet spot.”

A sweet spot reflects customers’ “thinking and doing” time, beliefs and values, activities and passions, possessions or places they treasure. Ideally, it would be a part of, if not central to, their self-identity and lifestyle and reflect a higher-order value proposition, much beyond the benefits provided by the offering. READ MORE

Posted on May 13, 2014 and filed under The Chipotle Effect.