Walk In Like You Own The Place With Panera 2.0

PHOTO CREDIT: FASTCOMPANY.COM

PHOTO CREDIT: FASTCOMPANY.COM

 

 

 

Panera Bread is revamping the customer service experience. Following the lead of Chili's Bar & Grill tabletop waiter, Panera is introducing iPad kiosks at their cafes, cutting down on the lunchtime rush. With the implementation of these kiosks, customers are able to order without a cashier present, creating shorter waits and bigger smiles. 

Panera is also giving it's loyal customers the ability to place their orders online from their computers or mobile devices, giving them the ability to pick up their orders without wait for those on-the-go days. CEO Ron Shaich shares the experience behind his Panera 2.0 creation here.